Our aim

Our aim is to be the leader of traveling and tourism in terms of providing the best Quality Service to all our Customers for the complete range of activities undertaken by and development of human skills at all levels of the Organization and continually improves the effectiveness of the Company Quality Management System.

 

Your success travel is our pension

  1. INTRODUCTION

Light travel and Tourism Agency is travel and Tourism Company in the Somalia head quartered in Mogadishu the capital city of Somalia, the company has greatly evolved in style and stature of travel and Tourism. Light travel and Tourism Agency is ensuring “all’s well with world travel”. We combine the best aspects of a local travel agency and global travel management company by exploring possibilities and innovative solutions to make traveling easy and safe for our customers.

Our remarkable achievements include the honor of being the first travel agency in Mogadishu to be most recognized company’s to the commitment, quality and consistent efforts in anticipating and identifying market dynamics and requirements. Our belief in customers being the true owners of a company has mainly contributed to our success and growth. Keeping this in view we have always taken that one step ahead to ensure you are serviced with quality and efficiency-starting with our 24X7 call centre (+22521851388)  you needn’t step out of your home/Workstation for any travel purchases, Just call us through the line we will serve you through the  and technology.

  1. OUR MARKET SEGMENT

 Our market segments comprise of the following: 

  1. International Travelers
  2. Local Travel Agency
  3. Rent charters
  4. Rent cars
  5. Event Management Agencies
  6. Cargo (the only travel management company with clearing and forwarding facilities at Aden Ade International airport
  7. Visa Department for visa processing
  8. Hotels reservations

We have specialized in different niches that encompass a travel management company,
and Air Travel

  • SOMALIA FLIGHTS
  1. DAALO AIRWAYS
  2. JUBBA AIRWAYS
  3. EAST AFRICA AIRWAYS
  4. AFRICAN AIRWAYS
  • All INTERNATIONAL AIRLINE REPRESENTATION
  1. ETHOPIAN AIRWAYS
  2. KENYA AIRWAYS
  3. KLM AIRWAYS
  4. QATER AIRWAYS
  5. Turkish Airways
  6. Emirates
  7. Malaysia Air
  8. Saudi Arabia Air

OUR MISSION STATEMENT: 

“Our mission is to offer outstanding service to our customers by employing talented and motivated people with advance systems to support them. Our aim is to be the market leader in the travel industry by delivering quality in everything we do.” 

  1. OUR QUALITY POLICY

“We are committed to implement a policy of Total Quality in all our operations. We will perform all activities to ensure that the resulting services consistently exceed our customer expectations, are reliable and dependable and provide maximum value for customer.

  1. MONEY TO OUR CUSTOMERS

Our Facts: Light travel and Tourism is travel and Tourism Company in the Somalia head quartered in Mogadishu the capital city of Somalia, We started our operations in 2013.
We have an employee of 18 and a network across the world continents.

  1. Our Focus

Our commitment to provide value for money services and outstanding services to our customers is our top priority.

  1. Our People

We believe that the true assets of a company are its staff and invest in them with regular technical, customer service and self development trainings at all levels. This is in line with our mission statement “our aim is to be the market leader by employing talented and motivated people”. Our employee bank has multilingual staff that is professionally qualified in all aspect of the travel industry.

  1. OUR ACHIEVEMENTS

Our remarkable achievements include the honor of being partner with 14 airlines including representing 9 International airlines to increase customer service. It came as recognition of our commitment to quality and consistent efforts in anticipating and identifying market dynamics and requirements.

  1. QUALITY

We are committed to implement a policy of TOTAL QUALITY in all our operations. We will perform all activities to ensure that the resulting serves consistently exceed our customer expectations, are reliable and dependable and provide maximum value for money to our customers.”

We at Light travel and Tourism Agency are committed to provide services and focused on distributing the best high services to our customers and have always represented some of the finest names in worldwide and that will meet 100% of our client’s expectations while ensuring the health and safety of all personnel and the protection of the Environment.

10. OUR QUALITY POLICY SHALL BE ACHIEVED BY:

 

  • Offering Outstanding Customer Service: This can be done by having in-depth customer knowledge, by delivering what is promised & by offering value addition to our customers.
  • Providing Talented & Motivated People: Constant training, job enrichment & empowerment will be the aim to motivate staff & develop team spirit & pride of ownership amongst them.
  • Advanced Systems & Technology: Providing advanced systems & empowerment will be the aim to motivate staff and develop team spirit & pride of ownership amongst them.
  • Always Being a Market Leader: Innovation, flexibility & credibility will ensure that we remain market leaders. Through our large sales volumes we can obtain & provide maximum value for money to our customers.
  • By Delivering Quality in Everything We Do: By defining our service standards & through continual efforts to improve quality & productivity we will ensure maintenance of quality in all our operations. Using customer feedback effectively, we will ensure constant product improvisation in line with customer expectations.